follow Us
Facebook Twitter
Privacy Policy & Disclaimer

We at believe strongly in the right to privacy of our users. We have developed the following privacy policy to protect our users and inform everyone how we will use personal information. Our policy is that we are committed to protect your privacy and develop technology that gives you the most powerful and safe online experience possible. This policy covers the site (the "Website"). By using this Website, you acknowledge and agree to the terms and conditions of this CustBase Privacy Policy Statement ("Privacy Policy"). If you do not agree to these terms and conditions, please do not use this Website.

We reserve the right to change or modify our privacy practices that are described herein from time to time simply by posting a revised Privacy Policy on this Website. Any such change shall be effective immediately upon posting of the revised Privacy Policy on this Website. We reserve the right to make the revised or changed Privacy Policy effective for information we already have about you, as well as any information we receive in the future. We encourage you to refer to this Privacy Policy on an ongoing basis so that you understand our current privacy practices.

Information Collected

  • No information that can uniquely identify an individual is gathered by merely visiting the web site. Personally identifiable information is only collected when you register for a account. We will typically ask for your name and a valid email address. We may use this information to contact users in order to discuss the services that we provide. We may also email users regarding updates to our services.
  • In addition to required registration information, we may conduct surveys which ask users to volunteer information to be used on an aggregate basic for market research and product development. This information will be used to better tailor our products and services to the needs of our users. You are not required to volunteer the information requested in these surveys.
  • We may collect some technical data about your computer's configuration. Those data won't be shared with anyone else and will only be used to improve the services in order to better satisfy your needs.
  • Please note that whether or not you are a registered user, the Website may implement an automatic tracking process (cookie), which you may block by changing your browser settings. Cookies tell us whether you have used our site previously and allow us to remember some of your preferences.
  • The collected data allows us to compile statistics on web page visits.

Because CustBase is a Indian company, the personal data is collected and maintained in India. For your information, this processing has been reported to the relevant local authority, the Registrar's of India.

Use and Sharing Information reserves the right to share aggregated demographic information about our users, sales, and traffic to our partners and advertisers. We will not give, sell, rent, share, or trade any of your personally identifiable information to any third party, except as outlined in our Terms of Service and in this privacy policy.

We reserve the right to disclose such information to a third party only if :
(a) we have your express written consent,
(b) we reasonably believe we are compelled by applicable state and federal laws,
(c) we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person, or other irreparable injury, including economic interests of a third party, requires disclosure of the information without delay.

Notwithstanding the foregoing, we reserve the right to share personally identifiable information in connection with an acquisition, merger, or sale of all or a substantial portion of our business, with or to a company in a substantially similar business, provided that the other company agrees to comply with this or with a reasonably comparable privacy policy. In the event of any such sale or merger, you will receive notice of any changes in such policy.

Unsubscribing, Removing or Modifying Information

      CustBase provides users the opportunity to opt-out of receiving communications from us at any time. To opt-out of such communications or to remove your information from our database, email this specific request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

      If your personally identifiable information changes in any way, we request that you provide us the means to correct or update this information as soon as possible. To do so, please email any and all changes to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

      In some limited circumstances, such as to resolve disputes, troubleshoot problems and enforce our Terms of Use Agreement, we may retain in our files information you have requested to remove. Further, your personal information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests.

We reserve the right to send you certain communications related to this Website that are considered part of your account, such as technical alerts, without offering you the opportunity to opt out of receiving them.

Email Marketing Practices

We adhere to the highest standards in our email marketing practices. When you choose to opt-into our email communications and submit your email address to us, we will send you an email requesting your confirmation. If you do not click on the confirmation link in the email, you will not be registered to receive our emails. This protects your inbox from unwanted emails should someone else provide your email address, or should you change your mind.


      No user information is stored on employees' personal computers. Only employees who require your personally identifiable information to perform a specific task are granted access to such information. The servers on which all user data and information is stored are kept in a secure environment.

      To date, we have never had a situation in which to our knowledge any of our users' personal information has been compromised in any way, or in which any user's personal information has become public. Should any such situation arise, we commit ourselves to notify you as soon as possible and take all reasonable steps to correct or improve the situation.

      To better protect your privacy, we request that you don't share your password with anyone. Always logout and close your browser when you finish your session. Note that we will never ask you to disclose your password in an unsolicited phone call or email.

Information that is Publicly Available

      When you create an account on the site, some information about your account and your account activity will be provided to other users of the site. This may include the date you opened your account, the date you last logged into your account, your age (if you choose to make it public), the country and the number of videos you have watched.

      Your account name (not your email address) is displayed to other users when you engage in certain activity on the site, such as you upload videos or send messages through CustBase. Other users can contact you through messages and comments.

      You may also choose to add personal information that will be visible to other users on your channel page (which is the public facing page for your account on the site). This may include a profile picture, you name, gender, relationship status, or other details.

      If you choose to add certain features to your channel page, then these features and your activity associated with these features will be displayed to other users and may be aggregated and shared with your confirmed friends or other users. Such shared activity may include what videos you favorite, what videos you rated and what videos you have uploaded.

      Any videos that you submit to CustBase may be redistributed through the internet and other media channels, may be viewed and collected by the general public. This Website may now or in the future include web logs (i.e., blogs), chat rooms, post-it boards, forums, message boards, and/or news groups. Any information that is disclosed in these areas becomes public information. You should exercise caution before disclosing your personal information via these public venues, which you do at your own risk. If you do so, you may receive, among other things, unsolicited emails or "spam" from others. CustBase cannot safeguard the privacy of personal information that is disclosed online in this manner.

Other Websites

When browsing this Website, you may be directed to other websites that are beyond our control. These other websites may use cookies and pixel tags, collect data, or solicit personal information. Even though CustBase may be affiliated with these websites, we have no control over them or how they collect, distribute or otherwise use your personal information or how they safeguard and secure your personal information. CustBase is not responsible or liable for the conduct, policies or actions of the owners of such websites or the content displayed on these websites. These websites are linked to this Website only for your convenience and you access them at your own risk.

Children's Online Privacy

We do not knowingly collect personal information from children under the age of 13. This Website is not intended to solicit information of any kind from children under the age of 13 and we have made commercially reasonable efforts to design this Website to prevent our knowing acceptance of any such information.

It is possible that by fraud, deception or error, we may receive information pertaining to children under the age of 13. If we are notified of this, as soon as we verify the information, we will immediately obtain parental consent or otherwise delete the information from our servers. If you want to notify us of our receipt of personal information belonging to a child under the age of 13, please do so at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Questions and feedback

We may be reached via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We welcome your questions, comments, and concerns about this Privacy Policy and our privacy practices. Please send us feedback pertaining to these matters or any other issue you may have with CustBase or this Website.