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22-07-2017
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SBI Life launches SMS-based customer care : SMS SOLVE

Keywords : SBI Life Life Insurance SMS Complain 

An innovative SMS-based service, SMS SOLVE provides customers the ease of accessing SBI Life 24 X 7. Customers are able to register their grievances about SBI Life service by merely sending SMS "SOLVE" to 56161.

The message along with customers mobile number, date and time of message is automatically registered at the central server of SBI Lifes central processing centre. A special customer service team from the V Care cell, exclusively trained and dedicated for the SMS SOLVE service, calls the customer, take note of his grievances and address it.

SMS Solve 56161 from SBI Life


After the complaint is resolved, the service personnel updates the status on a specially designed internal portal. However, a closure to the complaint is made only after confirming with the customer through a follow up call.

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